FAQ

If you have a question that is not addressed below, please do not hesitate to contact us.

 

How long will it take for my purchase to be shipped?

If you have purchased an item that is in stock and requires no customization it will be packaged and shipped within two business days.

If you have purchased a made-to-order item (those that are personalized and/or colored to your specifications) turnaround will be 2 to 4 weeks. Turnaround times can vary depending on the current level of demand and are set to include additional time necessary to deal with any issues that might arise during the firings. We ALWAYS strive to ship as quickly as possible.

If there is a specific time constraint about which we should be aware, please do not hesitate to let us know. You can provide such information with the personalization instructions for your purchase or during the checkout process in the “notes” field, or use the “Ask a Question!” tab at the bottom of our web page.

Why do made-to-order pieces take so much more time?

The time needed to complete an item is a function of the many steps in the creation process, as well as the fact that what we do is an art and not a science. There is always the potential for surprises when we open the kiln. Most often, any issues can be corrected with an additional firing and without a delay in the shipping time; when this is not the case, it is our policy to contact our client with an update.

The Process: All of our work starts with wet clay and is thrown or hand rolled, cut, impressed, shaped and then dried thoroughly. Once dry, holes are drilled and edges are sanded and cleaned. Next they are fired, which is a 24 hour process from ramp up to cool down. Once complete, the pieces are then painted, glazed, and then fired again. Each firing requires a minimum of 70 - 80 pieces so as not to waste energy by firing a less than full kiln. If all goes without issue, then your item is ready to ship; if not, we correct the issue and re-fire. If we are in danger of shipping later than 4 weeks, we will be in contact to let you know.

Shipping

It is not our policy to generate additional revenue through shipping prices. Shipping cost is based on packing materials and the packaged weight of your item as calculated by USPS. If for any reason a client is charged a significant amount over actual ship cost, it is our policy to process a partial refund.

Non-Delivery Claims

All items are shipped USPS and tracking numbers are provided when the postage is generated. Please understand that once an item is confirmed delivered, non-delivery claims will not be accepted. If your shipping destination is a multi-unit building please consider using an alternative mailing address to avoid your package being delivered to the incorrect box.

Returns/Exchanges/Cancellations

If you have ordered a customized item and we have made an error on that order, send a photo within 3 days of delivery and we will replace the item as quickly as possible at our expense or refund your purchase according to your preference.

If you have purchased an item which can be put back into inventory and you would like to exchange it for another, simply contact us with your request. In such a case, shipping expense is the responsibility of the buyer.

Cancellation requests on made-to-order items must be made within two days of order placement.  Once work has started on your order it cannot be cancelled. Please note:  Paypal charges a $.30 fee on refunds. In the event that Say Your Piece! is requested to initiate a refund within 48 hours of purchase AND that refund is needed through no fault of our own, this fee will be passed on to the client and the refund reduced by that amount.